Privacy Policy

This Privacy Policy explains how Union Contractors collects, uses, stores, and protects your personal information when you visit our website, contact us, request a quote, or use our services.

For the purposes of this Privacy Policy, “we”, “us”, and “our” refers to Union Contractors, operated by Union Contractors Pty Ltd, ABN 35698944571.

“You” refers to any website visitor, customer, prospective customer, or person who interacts with us.

Information We Collect

We may collect personal information when you:

• Submit an enquiry through our website
• Request a quote
• Contact us by phone, email, form, or social media
• Subscribe to updates or marketing communications
• Engage us to provide services
• Interact with our website or online advertising

 

The types of personal information we may collect include:

• Name
• Phone number
• Email address
• Property address or service location
• Business name
• Details about the service you require
• Photos, documents, or site information you provide to us
• Communication history
• Website usage information, such as browser type, pages visited, device information, and general analytics data

 

We only collect personal information that is reasonably necessary for our business activities and services.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotes
• Book appointments or site visits
• Deliver electrical, solar inspection, maintenance, or related services
• Communicate with you about your job or enquiry
• Send invoices, receipts, or service updates
• Improve our website, services, and customer experience
• Maintain internal business records
• Comply with legal, regulatory, insurance, and safety obligations
• Send marketing communications where permitted by law

 

You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and support marketing or advertising activities.

Cookies may collect information such as your device type, browser, pages viewed, time spent on the site, and general location information. This information is usually collected in an aggregated or non-identifying way.

You can disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

Sharing Your Information

We may share your personal information with trusted third parties where reasonably necessary, including:

• Contractors, subcontractors, or technicians assisting with service delivery
• Website hosting and IT service providers
• Payment processors or accounting systems
• Email, CRM, or booking software providers
• Marketing, analytics, or advertising platforms
• Insurers, legal advisers, or professional advisers
• Government, regulatory, or law enforcement bodies where required by law

 

We do not sell your personal information.

Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This may include using secure systems, access controls, password protection, and trusted third-party platforms. However, no online system or method of electronic storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purpose it was collected, including for quoting, service delivery, warranty, legal, tax, insurance, and record-keeping purposes.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding to your request.

Overseas Disclosure

Some of the third-party platforms we use, such as website hosting, analytics, email, CRM, or cloud-based software providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable service providers and protect your personal information in accordance with applicable privacy obligations.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review the privacy policies of any external websites you visit.

Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or seek independent advice.

Contact Us

For privacy-related questions, access requests, correction requests, or complaints, please contact:

Union Contractors
Operated by: Union Contractors Pty Ltd
ABN: 35698944571
Email: info@unioncontractors.com.au
Phone: 0431 305 228
Website: www.unioncontractors.com.au